Spanish car hire firm accused of ‘ambushing’ customers !

 HOLIDAYMAKERS claim they are being held to ransom by a car hire firm forcing them to pay hidden fees.

Goldcar, based at major Spanish airports including Malaga, is accused of refusing to hand over the keys for online bookings until a mandatory €100 insurance payment is made, claims a report in the Daily Mail.

Online customers are offered a pay-on-pick-up deal where the car is hired for a set price including VAT, unlimited mileage, collision damage, waiver insurance without excess, passenger insurance and theft cover.

While this sounds comprehensive, customers claim they are being stung by the €100 fee on top of the price they signed up for when they go to pick up their car.

Those who refuse to pay it are having up to €1,200 frozen on their credit card to cover possible damage, despite many of them having additional insurance policies to cover such incidents.

A Goldcar spokesman said: “Goldcar takes these claims very seriously and we are continuously looking for ways to improve the information provided to the customer.”